Terms &
Conditions.

PARCELPOINT, operated by HUBBED PP Pty Ltd (ABN 83 663 516 952)
Last updated: 8 September 2025

1. About PARCELPOINT

PARCELPOINT is operated by HUBBED PP Pty Ltd, Australia’s largest alternative parcel delivery network. Through a network of over 2,000 locations including BP stations, Pack and Send, National Storage, and independent retailers, PARCELPOINT provides consumers with convenient access to parcel collection, sending, and returns services.

2. Acceptance of Terms

By using any PARCELPOINT service, whether at a ParcelPoint location or through our website or app, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use our services.

You represent and warrant that any information you provide to us is accurate and complete.

3. Our Services

ParcelPoint provides the following consumer services:

• Click and Collect: Receive parcels at a ParcelPoint location of your choice instead of waiting at home for delivery.
• Drop Off and Send: Send a parcel from any participating ParcelPoint location using your chosen carrier.
• Returns: Book and drop off a return parcel at your nearest ParcelPoint location.

4. Using Click and Collect

4.1 How It Works

When an online retailer offers ParcelPoint Click and Collect at checkout, you can select a ParcelPoint location as your delivery address. Once your parcel arrives at that location, you will receive a Delivery Confirmation Notification via email and/or SMS containing a unique one-time Collection Code.

4.2 Collecting Your Parcel

To collect your parcel, you must present the following at the ParcelPoint location:

• Your Delivery Confirmation Notification or parcel consignment number
• Valid government-issued photo identification (passport or driver’s licence)
• Your unique Collection Code

If you are unable to fulfil these requirements, the ParcelPoint location will not release the parcel until they are met.

4.3 Collection Timeframe

You must collect your parcel within 7 days of delivery. If you are unable to collect within this period, ParcelPoint will either:

• Return the parcel to the sender at a flat rate cost of $9.95; or
• Arrange disposal of the parcel, incurring a disposal handling fee of $4.95.

4.4 Authorising a Third Party

If you are unable to collect your parcel personally and require someone else to do so on your behalf, authorisation must be obtained from you or your logistics carrier prior to collection.

4.5 Parcel Requirements

We reserve the right to refuse delivery of a parcel to a ParcelPoint location if:

• The parcel does not have a clearly identifiable label
• The collector’s name is not clearly visible on the label
• The parcel consignment or article number is not visible on the parcel
• The parcel weighs more than 10 kilograms
• The parcel exceeds the maximum size of 120cm in cubic dimensions (length plus width plus height combined), approximately the size of airline carry-on luggage
• The parcel contains or appears to contain Prohibited Articles or Dangerous Goods
• The parcel appears to be damaged
• The ParcelPoint location is unable to safely and securely store the parcel

We also reserve the right to refuse service to any individual who is rude or aggressive towards ParcelPoint location staff.

If delivery of a parcel is refused, you will be notified by your logistics carrier. ParcelPoint will not notify you directly and will not charge a fee for refused deliveries, though fees may be charged by your carrier.

5. Using Drop Off and Send

5.1 Requirements

When dropping off a parcel for sending at a ParcelPoint location, you must:

• Ensure your parcel is correctly labelled with the recipient’s full name and address
• Ensure the parcel complies with the size and weight guidelines set out in Section 7
• Ensure the parcel does not contain Prohibited Articles or Dangerous Goods as defined in Section 8

5.2 Confirmation

Once your parcel has been accepted at a ParcelPoint location, you will receive a drop-off confirmation. Tracking information will be available through your carrier’s tracking system.

6. Using Returns

6.1 How to Book a Return

Returns must be booked through the ParcelPoint Returns portal prior to drop-off. A unique return label will be generated for each booking and must be applied to the parcel before it is dropped off.

A new booking must be submitted for every parcel you wish to return. Duplicate labels will not be accepted.

6.2 Drop-Off Requirements

When dropping off a return parcel at a ParcelPoint location, you must ensure:

• The return label is valid, unique, and clearly attached to the parcel
• The parcel complies with the size and weight guidelines set out in Section 7
• The parcel does not contain Prohibited Articles or Dangerous Goods as defined in Section 8

6.3 Confirmation

Once your parcel is dropped off, you will receive an email confirmation with a link to track your return.

6.4 If a Parcel Is Refused

We reserve the right to refuse a return parcel if:

• The parcel does not have a valid or clearly identifiable label
• The label has previously been used or is a duplicate
• The parcel weighs more than 10 kilograms
• The parcel exceeds the maximum size of 120cm in cubic dimensions
• The parcel contains or appears to contain Prohibited Articles or Dangerous Goods
• The parcel appears to be damaged
• The ParcelPoint location is unable to safely and securely store the parcel
• Anyone dropping off a parcel is rude or aggressive towards location staff

6.5 Refunds

If a ParcelPoint location refuses your return parcel, your booking will be cancelled and a full refund will be issued to your nominated payment method.

7. Parcel Guidelines

All parcels accepted at ParcelPoint locations must comply with the following:

• Maximum weight: 10 kilograms
• Maximum size: 120cm in cubic dimensions (length plus width plus height combined)
• Properly packaged with a clearly legible label

8. Prohibited Articles and Dangerous Goods

The following items are not accepted at ParcelPoint locations:

• Any objects or substances that are illegal under Australian law, or in respect of which carriage or possession is illegal
• Gases, pyrotechnics, arms and ammunition, or corrosive, toxic, flammable, explosive, oxidising, or radioactive materials, or any other noxious, dangerous, or hazardous goods
• Money, prescribed drugs, perishable goods, coins, or plants
• Items of high value, including jewellery, bullion, deeds, bonds, securities, stamps, antiques, or fine art
• Birds, fish, animals, or any other creatures
• Any item requiring specialist storage or storage at a specific temperature

If you drop off or attempt to drop off a Prohibited Article, whether knowingly or unknowingly, ParcelPoint accepts no liability. You will be responsible for any and all loss, damage, penalties, claims, costs, and expenses arising in connection with the prohibited item. The Prohibited Article may be destroyed or otherwise dealt with at our absolute discretion.

We reserve the right to suspend or cancel your access to ParcelPoint services if Prohibited Articles are dropped off or submitted through our network.

If we reasonably suspect that our services are being used for fraudulent or criminal purposes, we may suspend your access and conduct further investigations. If such investigations confirm fraudulent or criminal behaviour, we may cooperate with police or relevant enforcement agencies and provide them with information about you and your orders as requested.

9. Our Liability

9.1 Subject to any law that cannot be excluded, including the Australian Consumer Law, all parcels held at ParcelPoint locations are held at your own risk.

9.2 If you can provide valid proof of delivery or drop-off to a ParcelPoint location and confirmation of the value of the parcel contents, we may, at our absolute discretion, elect to compensate you up to a maximum of the value of the parcel contents or $100.00 per parcel, whichever is lower.

9.3 We do not exclude or restrict our liability for death or personal injury resulting from our own negligence or that of our employees or agents, or for fraud or fraudulent misrepresentation.

9.4 We shall not be liable for:

• Special or consequential loss or damage, whether direct or indirect
• Any loss of profits, anticipated savings, goodwill, or revenue, whether direct or indirect

9.5 Our entire liability in connection with our supply of services to you shall be limited to the total amount of money you have paid to ParcelPoint in connection with the relevant transaction.

10. Events Outside Our Control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations that is caused by an event outside our reasonable control.

If such an event occurs, we will notify you as soon as reasonably possible by email and our obligations will be suspended for the duration of the event.

11. Privacy

Your use of ParcelPoint services is also governed by our Privacy Policy, which forms part of these Terms and Conditions.

12. Changes to These Terms

We may amend these Terms and Conditions at any time by posting the revised version on our website.

13. Governing Law

These Terms are governed by and construed in accordance with Australian law.

14. Contact Us

For any questions, concerns, or complaints, please contact us at:

customerservice@parcelpoint.com.au
HUBBED PP Pty Ltd / ABN 83 663 516 952

15. Definitions

• “ParcelPoint”, “we”, “us”, or “our” means HUBBED PP Pty Ltd (ABN 83 663 516 952).
• “You” or “Consumer” means any person using ParcelPoint’s services.
• “ParcelPoint Location” or “Collection Point” means a collection point or location listed on the ParcelPoint website or app.
• “Parcel” means any article or articles that are correctly packaged and have a label attached.
• “Label” means clearly visible and legible identification on a parcel showing the relevant details required for collection or return.
• “Delivery Confirmation Notification” means the email and/or SMS notification sent to you once your parcel has been delivered to a ParcelPoint location.
• “Collection Code” means the unique one-time PIN included in your Delivery Confirmation Notification.
• “Prohibited Article” means those items listed in Section 8.
• “Terms” means these Terms and Conditions as amended from time to time.
• “Website” means www.parcelpoint.com.au.