Privacy Policy.

PARCELPOINT, operated by HUBBED PP Pty Ltd
Last updated: 8 September 2025

We are committed to protecting your privacy. We appreciate that you do not want the personal information you provide to us distributed indiscriminately, and here we explain how we collect information, what we do with it, and what controls you have.

For the purposes of this Privacy Policy, the word “you” includes visitors to our website, customers, and users of our services. We will always let you know of any significant changes to this privacy statement.

1. Information We May Collect From You

We may collect and process the following information about you:

• Information such as your name, email address, postal address, and telephone number that you provide when using our parcel collection, sending, or returns services, completing forms online, registering as a user of our site, subscribing to any service, or entering any competition or promotion we may run or sponsor.
• Communications you send to us, for example to report a problem or to submit queries, concerns, or comments regarding the site or its content.
• Information from surveys that we may, from time to time, run on the site for research purposes, if you choose to respond to them.
• Details of parcels processed through our network, your visits to the site, and any data you access or download.
• Information about your interactions with us and brands on social media, including information about your preferences, likes, dislikes, and demographics.

2. Uses Made of Your Information

We will use the information you provide to:

• Enable us to provide you with the services and information offered through our parcel network and which you request.
• Audit the downloading of data from our website.
• Improve the layout and content of the pages of the site and customise them for users.
• Identify visitors to the site.
• Carry out research and create profiles on our users’ demographics, preferences, likes, and dislikes, which will help us provide personalised services, content, and offers that match your profile or which we believe may be of interest to you.
• Send you information we think you may find useful or which you have requested from us, including information about our products and services, provided you have indicated that you do not object to being contacted for these purposes.
• Conduct market research surveys, if you choose to participate in them.
• Administer competitions we may run or sponsor.
• Keep track of your activity and behaviour on our site in order to improve the level of service you receive and to increase the functionality of the site, including monitoring and analysing usage and trends, determining the effectiveness of our ads, and personalising and improving the site.
• Link or combine with other information we get from third parties, including social media networks, to help understand your needs and provide you with better service.
• Interact with you on social media platforms.

3. Personal Information Sharing

We may disclose aggregate statistics about visitors to our network or website in order to describe our services to prospective partners, advertisers, sponsors, and other reputable third parties and for other lawful purposes, but these statistics will include no personally identifiable information.

With your authorisation, which you give by agreeing to this Privacy Policy, we may disclose your personal information to any of our affiliates, or to our agents or contractors who assist us in providing our services, fulfilling requests for information, receiving and sending communications, updating marketing lists, analysing data, providing support services, or in other tasks from time to time. Our agents and contractors will only use your information to the extent necessary to perform their functions.

In the event that we undergo re-organisation or are sold to a third party, any personal information we hold about you may be transferred to that re-organised entity or third party.

We may disclose your personal information if required to do so by law or if we believe that such action is necessary to prevent fraud or cybercrime or to protect the site or the rights, property, or personal safety of any person.

4. Information Collected Automatically on the Website

When you visit the site, we may automatically collect information about you, such as the type of internet browser you use, the website from which you have come to the site, and your IP address, which is automatically recognised by our web server. We do not seek to identify you from this information and it is generally only used to assist us in providing an effective service on the site and to collect broad demographic information for aggregate use.

5. Storage of Your Information

We may transfer personal information to third parties for further processing in accordance with the purposes set out in Section 2 above. Personal information may be transferred to our outsourced service providers located abroad. In these circumstances, we will ensure that your privacy rights are adequately protected by appropriate technical, organisational, contractual, or other lawful means.

We use a variety of physical and electronic security measures, including restricting physical access to our offices, firewalls, and secure databases, to keep personal information protected from misuse, loss, or unauthorised use or disclosure. We also use SSL encryption when transmitting payment information. Our officers, employees, agents, and third-party contractors are expected to observe the confidentiality of your personal information.

ParcelPoint takes credit card data security very seriously. We use payment gateway providers who are validated Level 1 PCI DSS compliant to securely handle credit card information.

If we determine that your personal information is no longer needed for any purpose, we will take reasonable steps to destroy or permanently de-identify that information, unless we are required by law to retain it.

6. Your Rights

Data protection law provides individuals with numerous rights, including the right to access, rectify, erase, restrict, transport, and object to the processing of their personal information.

You can view and update your personal information by logging into your registered user account on our website. You can tell us not to contact you with information regarding our products and services, either at the point such information is collected on the site or by following the unsubscribe instructions on any communications sent to you. You can also exercise this right at any time by contacting us using the contact details at the end of this statement.

If you have a complaint about how we process your personal information, please contact us directly and we will do our best to resolve the issue. If you believe we have not satisfactorily resolved your complaint, you have the right to lodge a complaint with the Office of the Australian Information Commissioner at www.oaic.gov.au.

7. Retention of Personal Information

Personal information will be retained for as long as is reasonably necessary for the purposes listed in Section 2 above, or as required by applicable law. Please contact us for further details of applicable retention periods.

8. External Links

The website may, from time to time, contain links to external sites. We are not responsible for the privacy policies or the content of such sites.

9. Cookies

Cookies are small pieces of information sent to your browser and stored on your computer, mobile phone, or other device. You can set your browser to notify you when you receive a cookie, enabling you to decide whether to accept it. However, some services and features on our website may not function properly if cookies are disabled.

We use the following types of cookies:

Strictly Necessary Cookies

These cookies are essential to enable you to move around the website and use its features. They are deleted when you close the browser.

Performance Cookies

These cookies collect anonymous information about how visitors use our website. They allow us to recognise and count the number of visitors and to see how visitors move around the site and the approximate regions they are visiting from.

Functionality Cookies

These cookies allow the website to remember choices you make, such as your username, language, or region, and provide enhanced, more personalised features. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.

Targeting or Advertising Cookies

These cookies allow us and our advertisers to deliver information more relevant to you and your interests. They are also used to limit the number of times you see an advertisement and to help measure the effectiveness of advertising campaigns. These cookies may be first or third party and are usually persistent.

Social Media Cookies

These cookies allow you to connect with social media networks such as Facebook, LinkedIn, and Instagram. These are persistent cookies. We may combine information from these cookies with information about you from other sources.

Cookie Consent and Opting Out

We assume that you are happy for us to place cookies on your device. However, you have the ability to accept or decline cookies by modifying your browser settings at any time. If you choose to decline cookies, you may not be able to fully experience the interactive features of our site.

When you arrive on our site, a message will appear asking for your consent to place advertising cookies on your device. For more information, visit www.allaboutcookies.org.

10. Contacting Us

Please submit any questions, concerns, or comments about this privacy statement or any requests concerning your personal information by emailing: customerservice@parcelpoint.com.au

11. Changes to This Privacy Policy

We may amend this Privacy Policy from time to time. The current version will be posted on our website. Your continued use of our services following any such amendment confirms your acceptance of the changes. We will always use information in accordance with the Privacy Policy under which it was collected.